Privacy policy

Last Updated: September 2026

At Maison Avelya, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, place an order, contact us, or use our services.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

Full name
Email address
Telephone number
Billing and shipping address
Order and purchase information
Payment-related information processed through our payment providers
Communications with our customer service
Technical information such as IP address, browser type, device information, and website activity
Marketing preferences, where applicable

Maison Avelya does not generally store full payment-card details when payments are processed directly by an external payment provider.

2. How We Use Your Information

We may use your personal information to:

Process and fulfill your orders
Arrange shipping and delivery
Process payments, refunds, and returns
Communicate with you regarding your order
Provide customer support
Prevent fraud and protect the security of our website
Improve our website, products, and customer experience
Send marketing communications where permitted by law and according to your preferences
Comply with legal, accounting, and regulatory obligations

3. Payment Information

Payments may be processed through secure third-party payment providers.

These providers may collect and process payment information according to their own privacy policies and security standards.

Maison Avelya only receives and retains payment-related information necessary for managing transactions where applicable.

4. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate our business, including payment processors, delivery and logistics companies, website and e-commerce providers, IT and hosting providers, customer-service systems, and professional advisers.

Information may also be disclosed where required by applicable law, regulation, court order, or competent authority.

Service providers should receive only the information reasonably necessary to perform the relevant service.

5. Shipping & Delivery

To deliver your order, certain personal information such as your name, telephone number, address, and relevant order information may be provided to shipping, courier, fulfillment, or logistics providers.

6. Cookies & Analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage, measure performance, and, where applicable, support advertising and marketing activities.

Some cookies may be provided by third-party services used by Maison Avelya.

Where consent is legally required, relevant cookies or technologies will be used in accordance with the customer’s choices.

7. Marketing Communications

Where permitted by applicable law, Maison Avelya may send information regarding new collections, offers, promotions, or other brand updates.

Customers may unsubscribe from marketing communications using the unsubscribe option provided in the relevant communication or by contacting Maison Avelya.

Transactional communications relating to an order or customer-service request may still be sent when necessary.

8. Data Security

Maison Avelya takes reasonable organizational and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based system can guarantee absolute security.

9. Data Retention

Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, including processing orders, providing customer service, resolving disputes, preventing fraud, and complying with legal, tax, and accounting obligations.

10. Your Privacy Rights

Depending on applicable Israeli law and the circumstances, you may have rights concerning personal information held about you, including rights to request access to or correction of certain information.

Requests can be submitted using the contact information provided below and will be handled in accordance with applicable law.

11. Third-Party Services

Our website may contain links to or use services operated by third parties.

Maison Avelya is not responsible for the privacy practices of independent third-party websites or services. Customers are encouraged to review the privacy policies of those providers when appropriate.

12. Children’s Privacy

Maison Avelya’s website and products are not specifically directed at children.

We do not knowingly seek to collect personal information from children contrary to applicable law.

13. Changes to This Privacy Policy

Maison Avelya may update this Privacy Policy from time to time to reflect changes to our services, technologies, business practices, or applicable legal requirements.

The latest version will be published on this page together with its updated date.

14. Contact Us

For questions or requests regarding this Privacy Policy or your personal information, please contact:

MAISON AVELYA

This Privacy Policy is intended to operate in accordance with applicable Israeli privacy and data-protection law.